Shipping & Tracking

We will ship your bought item(s) from our China warehouse,our detailed shipping charges, order processing and shipping times are listed below:

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NOTE:
The Russian Federation buyers please note to provide your full name (including Last name, middle name and first name together) for the package successfully delivery. 
We are not responsible for any duties, taxes, or additional charges that may be charged by Customs for any International deliveries.
We do not offer shipping or delivery on Saturday, Sunday, or holidays.

Shipping to an Address Other Than Your Billing Address 
If your order is shipping to an address other than the billing address on your credit card, we may contact you to list the alternate address with your credit card company or require additional information from you to verify that you are indeed the cardholder. Your order will not be shipped until your payment information has been confirmed. This helps prevent fraudulent use of your credit card. To list the alternate address with your credit card company, call the 1-800 number on the back of your card and ask the agent to add the address to the notes on your account. Listing the address before you place an order helps us process your order more quickly.

Customs Information
rainbowhairfactory.com will not be liable for packages refused or held by your respective country Customs for delivery.
We request that you contact your respective Customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. When ordering from rainbowhairfactory.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

rainbowhairfactory.com will not be liable for packages refused or held by your respective country Customs for delivery.
We request that you contact your respective Customs office and ask about import regulations and restrictions before placing your order. It is important for you to become familiar with Customs policies for your specific country before ordering. Customs regulations differ by country and not knowing their regulations can result in your order incurring high import duties, the delivery being delayed or even returned. Please check with your Customs office to see if your country permits the shipment of the products you are planning to order from us and if any additional licenses or permits are needed. When ordering from rainbowhairfactory.com, the recipient is the importer of record and must comply with all laws and regulations of the destination country.

Please Note: If your order is returned to us intact due to a banned/restricted products policy, a wrong address, refusal to pay customs fees, refusal to accept the order or because no one was there to accept delivery of your order, we will refund your credit card as follows: You will be refunded the total amount of the order, minus the shipping charge, and 20% of the value of the order, (as a re-stocking fee). We will also subtract any other outside charges rainbowhairfactory.com has incurred during shipping, such as warehousing fees, return postage fees, etc.

If the cost to return the product to us is larger than the cost of the refund due, we will instruct the carrier to abandon the order and there will be no credit for the order. If the product(s) is seized by customs, there will be no credit processed for the product(s). You will be responsible for any shipping fees (including return shipping) incurred and/or billed to rainbowhairfactory.com.

Returned, Refused and Seized Packages
You should always contact your customs office or other appropriate authority before you place an order, to understand regulations or restrictions that may apply. Not understanding your country's regulations can result in your order incurring high import duties or your delivery being delayed, or returned to us.
Before you make a purchase, please read our disclaimer regarding returned, refused or seized orders.

DISCLAIMER:
Address or other customer error: If a package is returned intact to rainbowhairfactory.com due to address error or any other error made by the customer, the customer will be responsible for any shipping fees incurred. A refund will be issued for merchandise only, minus a 20% restocking fee. 
Violation of laws: If a package is returned to rainbowhairfactory.com due to violation of a country's laws, the customer will be responsible for any fees (such as quarantine, warehousing or shipping) billed to rainbowhairfactory.com. A refund will be issued for merchandise only, minus a 20% restocking fee. 
Customer refusal: If a customer refuses a package because of additional fees (or for any other reason), rainbowhairfactory.com will issue a refund for merchandise only, minus a 20% restocking fee, upon receipt of the returned package and inspection that all original shipped goods have been returned. The customer will be responsible for any shipping fees incurred.

Customs seizure: If a package has been halted/seized by customs or abandoned by the shipping carrier, the customer will not receive credit for the order. If and when rainbowhairfactory.com receives the returned package intact, a refund will be issued for merchandise only, minus a 20% restocking fee.

Lost packages: Lost packages must be reported to rainbowhairfactory.com within 45 days of date of shipment confirmation. rainbowhairfactory.com cannot be held liable for refunds or replacements for more than one per calendar year (not to exceed a total value of US$200).

For any returned package: For any order that is returned to rainbowhairfactory.com, if return shipping cost is greater than the cost of goods ordered, rainbowhairfactory.com will instruct the carrier to abandon the package. In such a case, the customer will not receive a refund for the order, but will not be liable for the return shipping cost.

Destroyed or unreturned packages: If a package has been destroyed by customs or the carrier, or has otherwise not been returned to rainbowhairfactory.com, we cannot issue a refund for the order.

Any duties or taxes that may apply are your responsibility.